Sep 18, 2007

Lawching ikisah nua a zong lawsap thei tham ahi

- Tungnung, Zamlunmang Zou

“……….kithoina leh keelnguoi thaute sang in zong Athu ngaikhieh khu ahoizaw hi…….. ”
I Samuel 15:22

Lawching ikisah zaw a lawsapkia chipen sil tungtheite lah a zong atheisiemhah leh koima tunga tung di’a adei huoilou vawt khat ahi. Lawchinna bailam tah in koima’n inga sih ua, hamsa pi’a genthei tah a inga uh ahi chiet hi. Hinanleh lawching kisa a I thaltou laitah in vangsietna’n hing phaguih henlen lawsam kia talei, bang I ngaisun diing uai? Mihing henna toh puohsiem hamsa pikhat hiding un ka gingta hi. Silk hat pou pou a hoisa pen suhsiet anuom a, hinanleh tua suhsiet a umpen siemtha kia khu silbailam ahi vawt sih chi ithei chiet uhi. Lawching napi’a bangzieh a lawsam suh kia thei a um. Azieh hi di’a I upmaw themkhat anei ah I talang hi. Tamte khu;

Pasian thupieh nelsiehna: I Samuel 15:10 ah, Pasian in, “Saul leeng a kana pansah kakisieh hi” achi hi. Bangjieh a tabang lawm lawm a Pasian kisieh adiei? Israelte Aigupta apat a’ng pawt lai ua Amalek mite’n ana gawt genthei zieh un, Pasian in Malek mite that chimit a khat zong hinkhoilou di’n Leengpa Saul thu ana pieh hi. (I Samuel 15:2). Tua banga thupieh hinanleh Saul in Amalek mite leengpa Agag leh ganhing thau tah tahte Gilgal a Pasian mai a kithoina di’n ahing kai hi (I Samuel 15:21-22). Leengpa Saul pen lawching kisatah a hing kinuale kia hinanleh Pasian thupiehte a nit lou man in nuol in a umta hi. Israelte leengpa hinapat kaidoh in um a, atawp ah lawsam in ama leh ama akithat hi.

Ki-uahsahna: Pasian in leitung siemchil apat ana huot mamate lah a khat khu ki-uahsahna ahi. Lucifer, Jiinglam tapa kichipa zong angel vansawlsiengte lah a lienpen hinanleh a’ng ki-uahsah tah chieng in leitunga totkhiet in a um hi. Mi ki-uangsahte leh kithupisahte kai ngiem in a um diing a, hinanleh mi kingiemsahte peh tawisaang in a um diing anachi hi. Leengpa Nebukadnezzar in, “Leeng inkuonte teenna leh ka leeng thupina diing a kathahatna a kalamkhiet tam Babilon athupi hilou amah” Daniel 4:30 chi’a ki-uangsahtah mai a a leeng innpi tung a a um laitah in van apat awging khat in, “……….na leenggam abeita….” Daniel 4:30 achisuh ek hi. Mihing I’ng ki-uahsah chieng in I kietngiemna diing agamla nawnsih china ahi. PM lui, NDA lamkai Vajpayee leh akai zatamte zong chingkia kinem a ki-uangsahtah a election campaign apei lai un, suh ngiem in um ua, asimmawte uh tawisaang in a um law hi.

Mani Mimal kimuongna: Mipi phasah pen Pasian phasah ahi dungjui in mipi deina bang a gamtaang lou a mani bawltheina , hanta leh siemnate suonga ikiletsahpi chieng in, lawchingsa hinanlei zong lawsapna lampi zuui ana kihi nuom leng hi. Tam igenna in, tulai siltungte en zuoi lei. Iraq a USte gamtatdan ah, US in apilna, asiemna leh agaalthuom neite uh kimuongpi a, UN thutannate nitlou a Iraq a’ng doulai un, baakhat vut sa’n a’ng nawthop ua, President Bush in, “gaalzaw ahita, gaal zawna ei a ahita hi” chi’n a puongkhie hi. Hinanleh, tuni chieng a siltungte hoitah in ngaisut in suut lei, gaal jou hizawlou in, gaal lel ahita uhi. Gaalzaw ahita achilai a gaalkaap sepia shite saang in aphuongkhiet nua a shina tuo alethum le li in atam zawta uhi. Khovel mudana leeng lukhuh uh ahita hi. Goliath, Philistine gaalsat hangsanpa zong ama thahatna leh siemna kisuongpi nanleh Pasian muong a thupi khat kuopa mai ah singluong saatlia abang bep hi. Proverb in nangma theigilna guoh muong sinlen Pasian ah kinga zing in achi mawng hi.

Kideeh-zawlouna: Mi hing silkhat pou pou a kideeh-zawlouna ziehin lawsapna chituom tuom tampi a um hi. Kideeh-zawlouna I chi, ne-le-dawn a kideeh-zawlouna, tahsa utna apat kideeh-zawlouna, lungsim ngaisutna apat kideeh-zawlouna leh adang chi tampi a um hi. Tam kideeh-zawlouna I chi, alawchingsate mai puona hilou in, alawching nailoute lawchin zawlouna bulpi khat ahi. Leengpa David zong atahsa utna leh a lungsim ngaisutna apat akideeh-zawlouna zieh in a inn sung ha buoina leh lawsapna thupitah atung hi.

Lawching ikisah laitah a lawching den diing kahi chingam koima I umsih a, zong lawchingden vang chingam diing I um sih hi. Lawchingden nuomte’n Pasian thupiehte nit a, ki ngiemkhitna toh kideeh zoutah a hinkhuo zah dan kisin angai hi.

Fall Centres, Oh! Call Centres

By Tungnung, Zamlunmang Zou


The recent examinations conduct by the Delhi Times shows that, Call Centres is no longer an alternative place to work in. The attraction has seemingly boomeranged into repulsion for Gen. X. Today the dropout rate among the 20-30-age group at Call Centres is as high as the industry’s growth and the profile of the pros working there is in a state of transition.

Call Centres, inspite of it many disadvantages, has been the fastest growing sector in the Indian IT industry-both in terms of the number of people being hired and revenues generated-is the IT enabled services segment comprising Call Centres and Business Process Outsourcing (ITES-BPO) sector. This sector added 70,000 jobs in the last financial year, according to NASSCOM, the apex industry body of software and service companies in India. NASSCOM also estimates that by 2008, these will be 2,70,000 jobs in the customer interaction service sectors.

IT-enabled services are support functions and services for customers provided either through the telephone and web based channels. Where as, BPOs are companies, which provide similar functions and services but not from the country where the products have been sold. So, what is Call Centre job all about and why is it becoming a dream job for thousands of young people, many of whom are not even completing their graduation.

There are various types of Call Centres. Any company can set up its own Call Centre to deal with its own customer’s (i.e. a captive call centre) or they can hire a professional firm (i.e. a their-party call centre) to do the job for them. Function-wise too, they are divided into inbound and outbound Call Centres. Outbound Call Centres are places where operators-or Customer Service Associates, as they are called-make calls to the existing or prospective customers. Where as, at inbound Call Centres, the process is reversed and the Customer Service associates takes or received calls from the existing or prospective customers.

Call Centres can also be classified into Domestic and International. In the former, you work for an Indian based companies and deals with its Indian customers alone. The later deals with foreign customers of foreign companies, where you have to pretend yourself a foreigner besides flawless spoken English.

The selection process for the job of Call Centre Associate is not an easy task. Since the bulk of growth is happening in the BPO category, fluency in English is an absolute must. Your spoken English has to be flawless; its not just a matter of grammar, the way you talk must be void of any regional accent or MTI-Mother Tongue Influence. To be an associate, one has to acquire standard XII as a minimum qualification, but graduate is preferred. BCA, B.Sc. (Computer Sc.) can also apply for technical support jobs. Some firms take BE or Btech graduates too.

Most Call Centres offered 24/7 (24 hours a day and 7 days a week) support function round the clock. Willingness to work night shift is a must. In metros, the salary for fresher is anywhere between Rs. 8000 – Rs. 10,000 per month as advertised in the daily esteems, but the said amount is hardly paid to any newly recruited person instead, less amount is being paid to them. People in marketing get sales-based incentives. With 6 months experience, you can get another job and a hike of Rs. 1000 to Rs. 3000. Interestingly moving up the ladder, with 2 years experience, you can become Team Leader, Voice Coach or Quality Analyst, etc. with a salary of above Rs. 15,000 per month. Managerial positions are also available after a few more years of experience.

Provided you satisfied the above criteria, you will be call for an interview. Not only that, there are several elimination rounds you have to undergo. Firstly, you will face the preliminary round of interview. The next step is to answer the written test. This could be anything-from simple English Test with Analytical/Logical Reasoning thrown in or a complex Technical Aptitude test or both. Some Firms also administer psychometric tests. The next steps includes a Group Discussion, where the applicants are judged for their ability to talk clearly and with poise and a Listening Comprehensive test, to judge listening skills. If you go through all these, you will have at least two round of personal interviews. Once you are hire, you will receive training before going to "LIVE". This process of selection is not always the same in every Call Centre; however, these are the common norms being followed.

The industry is growing at a lightning speed, but the call of Call Centres does not sound as sweet to Gen. X. What’s wrong, Why and How? Who’s Mr. Call Centre’s Associate? It’s simple, he is an employee working under strict rules but sleeping whole daylong. He is the one who does not have time to see the beautiful daylight. No time to breathe fresh air and no time to interact with people and love ones. He has no future in education life and no time to glare at the books but time to close his eyes. Oh! What a boring and irritating life!

According to psychiatrist Samir Parekh. "Those who work in the graveyard shift suffer from the Shift Mal-adaptation Syndrome. With the rest and activity cycles reversed, the biological clock is confused, such people are prone to physical illness and suffer from depressive and anxiety symptoms. They are also prone to substance abuse. Most importantly, their social life gets disturb. Which is why Call Centres tap people whose needs are higher, like those of from small towns and elderly people".

As with every industry, there are downsides to working in Call Centres, some people face health problems because of the cycled routine of day and night shifts. Others face psychological problems because they are pretending to be someone else. The most complaint put up as per the survey is the effect on family and social life since the Call Centre employee is working while the world they live in is fast asleep and they are sleeping while people are busy socializing.

These problems, however, does not seems to be deterring the increasing number of young people making a beeline for the interview. It is mainly due to poor financial conditions being face by most young and old people. Not only that, Call Centre gives a handsome amount of salary to its employee and that can make people forget the pains.

MENDING OUR PUNCTUALITY IS A VIRTUE

By Tungnung, Zamlunmang Zou

It’s something that our parents taught us against; the teacher at school was extremely critical about and something that instances indiscipline. Yes, getting late! Not being punctual is something that all of us experience at some point in time. It grows into a problem only when it becomes a recurring phenomenon. Nevertheless, the paradigms have shifted of late. In most places, unlike in the olden days, we are not monitored for the work scheduled we keep; the quality and the end result achieved are important. What we are, however, evaluated on is being on time for meetings and other important occasions.

Every time we are late, we made an impression of being careless, not being sensitive to other people’s time and worst of all not respecting others. This impression, if strengthened over a period of time, can be more damaging to our career then anything else. The other factor is that when we are late, we try to either conjure up the most absurd of excuses or make ourselves invisible-hardly the ideal thing to do. The more invisible you try to be, the more conspicuous your delay becomes; and the more excuses you make, the chances of your getting trap grow more.

Being late to work/meeting is a serious problem, especially if it happens more than a couple of time. Tardiness is not a trait tolerated for too long, and it will certainly come up during your performance review. The first most obvious sign of professional in punctuality. And, if you were otherwise, you’d better learnt to be, at a quickest possible time. It sounds simple but developing a good habit in the hardest things to do. Psychologists have proffered a reward-penalty solution for the problem. Every time you reached your engagement spot on time, congratulate and reward yourself after the event. A reprimand should be penalty enough for reaching late. This process of conditioning when followed over a period of time will eventually infused punctuality. Try out some simple tricks like aiming to reach five to ten minutes earlier, especially in important occasion and at your working place. Have the courtesy to call in advance and inform about thew delay: This will save you the embarrassment in front of your colleagues, it also shows that you have respect for the time commitments of the others in the group who are being held up because of your indiscipline.

Punctuality is a virtue that is stressed to redundancy during our school days. While impost in childhood, it is only when we entered serious work environment that we realized it is an important component of success and reputation wherever we go, it is never too late to make punctuality a good habit.

What if you ‘died’ tonight

Have you ever thought about it? what would happen to you? where would you go? Where would you spend eternity? some would say we can't know for sure others say they "hope" they will go to Heaven but the Good News is WE CAN KNOW! That's right ... we CAN know, I KNOW and I want to share with you how you too can KNOW Do we have to go to a certain church? NO Do we have to be baptized? NO Do we have to follow a certain set of rules? NO What if I am a "good person" ... will that do it? NO All these things are nice, they are good things, but they won't get us into Heaven! Let's look at what God says .... after all, it's His Heaven and He should be able to tell us how to get there, wouldn't you agree?

God tells us in His Word, the Bible, "All have sinned and come short of the glory of God." (Romans 3:23) How many have sinned? ALL have sinned, that includes you! That means you have to realize and admit you are a sinner. There is a penalty that must be paid for sin. "For the wages of sin is death"(Romans 6:23)

This death is called the second death and Revelation 21:8 tells us what it is and who will go. "The fearful, and unbelieving, and the abominable, and murderers, and whoremongers, and sorcerers, and idolators, and all liars, shall have their part in the lake which burneth with fire and brimstone: which is the second death" The second death is eternal separation from God in a literal HELL! We read the word murderers, and also liars. A person only has to murder once to be a murderer, as well as a liar only must lie once to be a liar. The above verse says ALL LIARS, that just above covers everyone. So is there any hope for Heaven?

The answer is YES!!! This is the Good News! "But God commendeth his love toward us, in that, while we were yet sinners, Christ died for us" (Romans 5:8) Jesus was the pure sacrifice who shed His blood to pay the sacrifice, before a holy God, for your sin and mine. He says ... "I am the way, the truth and the lifeno man cometh unto the Father but by me." John 14:6)

God wants to give you the gift of Eternal Life in Heaven. There is nothing you can do to earn it, you don't deserve it, but IT IS YOURS! All you have to do is accept it. "But the gift of God is ETERNAL LIFE through Christ Jesus the Lord" (Romans 6:23)

Why would God do that? Again, we find our answer in the Bible. John 3:16-18 16."For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life. 17. For God sent not his Son into the world to condemn the world; but that the world through him might be saved. 18. He that believeth on him is not condemned; but he that believeth not is condemned already, because he hath not believed in the name of the only begotten Son of God."

Accept God's FREE GIFT of salvation, believe that Jesus is Lord and ask Him to save you from sin and give you Eternal Life. Romans 10:9-10, 13 9 "If thou shalt confess with thy mouth the Lord Jesus, and shalt believe in thine heart that God hath raised him from the dead, thou shalt be saved. 10. For with the heart man believeth unto righteousness; and with the mouth confession is made unto salvation. 13. For whosoever shall call upon the name of the Lord shall be saved."

Remember I said, you CAN know for sure, that is because God says ... "These things have I written unto youthat believe on the name of the Son of God; that ye may KNOW that ye have eternal life." (1 John 5:13)

Call upon the Lord Jesus now in prayer. Tell Him that you believe that He is the Son of God and you believe that He died and rose from the dead for you, and that right now you want to receive Him into your life as your personal savior.



Tungnung Zamlunmang Zou